Privacy Policy
Effective Date: June 12, 2026
At Sara Tours, we value your trust and are committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with our customer support.
1. Information We Collect
To provide you with premium excursions, airport transfers, and tailored travel planning, we may collect the following types of information:
Personal Identifiers: Name, email address, phone number (including WhatsApp), nationality, and preferred language.
Travel and Booking Details: Hotel location in Egypt, flight numbers, arrival/departure dates, passport details (only when strictly required for domestic flight bookings or travel permits), and special requests (e.g., dietary or accessibility needs).
Payment Information: Credit/debit card details and billing addresses. Note: All online payments are securely processed through authorized, encrypted payment gateways. We do not store your raw card details on our servers.
Technical Data: IP address, browser type, and cookies used to improve website navigation and analyze traffic patterns.
2. How We Use Your Information
We use the collected information for the following specific purposes:
Fulfilling Bookings: Processing your reservations, arranging airport transfers, securing tour tickets, and managing hotel/itinerary coordination.
Customer Communication: Sending booking confirmations, tour updates, pickup times, and responding to your inquiries via email or WhatsApp (available 24/7).
Service Improvements: Enhancing our website functionality and tailored offerings based on client feedback and preferences.
Legal and Security Compliance: Adhering to Egyptian tourism authority regulations, including manifesting passenger lists for specific marine or historical site transits.
3. Information Sharing and Disclosure
We never sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data with trusted partners essential to fulfilling your travel arrangements:
Local Tour Suppliers: Sharing names and hotel details with our local guides, transport drivers, boat captains, or safari coordinators to ensure seamless pickups and operations.
Government Authorities: Disclosing necessary security details to Egyptian tourism police or port authorities when legally mandated to secure travel permissions (e.g., desert safaris or Nile transits).
Payment Processors: Sharing transaction details with secure financial institutions to process payments and handle refunds.
4. Data Security
We implement robust administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, loss, or alteration.
Our website utilizes Secure Socket Layer (SSL) encryption protocols for all data transfers.
Access to personal details is strictly restricted to employees and operators who require the information to execute your tour services.
5. Cookies Policy
Our website uses cookies to enhance user experience, remember your preferences, and track anonymous analytics. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our booking platform.
6. Your Rights
Depending on your country of residence, you may have the right to:
Request access to the personal data we hold about you.
Request the correction or update of inaccurate information.
Request the deletion of your personal data, provided it is no longer required for active bookings, accounting purposes, or legal compliance.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our operational practices or legal regulations. Any updates will be posted on this page with a revised effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding these Terms or your Privacy, please contact us at:
Email: [Insert Email Address]
WhatsApp / Phone: [Insert Phone Number]
Website: Sara Tours